Certification of AC Moderators

Certification of AC Moderators

Services

Training and certification of AC moderators: AC moderators are instrumental in maintaining the high quality of the AC and a number of questions must be ascertained: Are comparable evaluation benchmarks being applied in the parallel observer groups? Are (desired) conflicts in evaluations being resolved constructively by the observers? Are the aforementioned behavioral anchors also being implemented by the observers? What steps should be taken in the event that the observers – often higher-ranking management – do not adhere to what has been agreed upon? Is the required interview quality being achieved in all observer groups? Are all the role plays equally challenging and of the same high quality? Preparing moderators is not something that happens of its own accord but rather must be organized and facilitated. To this end, we have an internal training and certification process for AC moderators which we also offer to our clients.

Key Facts

  • Increases and ensures high quality among AC moderators
  • Standardized procedure for AC moderators
  • Many benchmarks through years of specialization
  • Based on scientific know-how on AC moderation
  • Certification based on defined criteria and guidelines